Terms & Conditions

BOOKINGS

• Booking confirmation
• If a confirmation text/email is not received within 24 hours of booking then the booking is not confirmed
• We cannot accept responsibility if the reservation is not in place
• Please contact Poachers on 02 6230 2487 to confirm the booking
• Bookings under 9 people
• A $25pp pre-authorisation hold will be taken at the time of booking
• In the event of no-show, cancellation, or a reduction of numbers within 48 hours, the pre-authorisation will be charged
• Bookings 9 people and over
• A $50 per person deposit is to be paid at the time of booking
• The deposit is deducted from the bill on the day of booking
• However, it is non-refundable in the event of no-show, cancellation or a reduction of numbers within 48 hours of booking
• See terms and conditions for large group bookings here
• NOTE
• 48 hours notice is required for cancellation or reduction in numbers for ANY booking, for ANY reason. The deposit/pre-authorisation will not be refunded, unless a replacement booking is made within 14 days of the original booking
• Cakes
• Cakes must be ordered by 3pm on the Tuesday prior to the booking
• 100% value of the cake is to be paid at the time of ordering, via credit card
• This amount will be deducted from the bill on the day of the reservation

LEGAL

• It is against the law to sell or supply alcohol to or obtain alcohol on behalf of a person under the age of 18 years.
• By completing the order and offer to purchase the liquor, all the details you have provided are vouched true and correct. It is a condition of purchase that you verify that you are 18 years of age or over.
• If you do not verify that you are 18 years or older your order will not be processed.
• Delivery via Australia Post cannot be left at the door and must be signed for by a person able to verify that they are over 18 years of age.
• Your contract of sale is with Fumage Pty Limited ABN 49058335818 under its Liquor Licence No. The sale of liquor pursuant to the offer to purchase from the website is made at our licensed premises attached to Liquor Licence No. 24009865
• Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.

TERMS & CONDITIONS OF WINE CLUB MEMBERSHIP

• I authorise Fumage Pty Ltd to debit my credit card with the cost of my wine deliveries each order period
• I understand that my payments are charged at the chosen interval at checkout
• I understand the my wine delivery will be shipped seasonally
• I understand that I will receive pre-renewal notification by email of up to four weeks in advance at which time I can elect to change the content of my delivery
• I understand that my selection of wines will be used as my preference for future deliveries and that vintages and prices may change and I will be notified via email prior to renewal
• The wines I am purchasing are not for re-sale by a licenced person
• I am 18 years or older
• To accept delivery there must be a person 18 years or older present to sign
• Wine Club discounts will not apply in conjunction with other special offers unless specified
• Benefits can only be claimed on verification of my club membership details
• I must notify Fumage Pty Ltd in writing if I choose to withdraw from the Wine Club after the initial 12-month period

WINE CLUB AND NON-WINE CLUB ORDERS

• All prices include GST and are quoted in Australian dollars.
• Please feel free to select any of our wines as part of your order – either one variety or a mixed case.
• All orders must be in multiples of 6 bottles as our case sizes for safe transport are for 6 or 12 bottles. Please feel free to order as many cases as you would like.
• Fumage Pty Ltd currently ships within Australia only.
• Fumage Pty Ltd reserves the right without prejudice to its other rights under these Terms and Conditions or at law to cancel orders or to suspend deliveries until payment is made in full.
• Fumage Pty Ltd reserves the right to alter pricing of a product/products at any time at the sole discretion of the company. In the event that a system error occurs and pricing is displayed incorrectly, Fumage Pty Ltd reserve the right to alter pricing and quantity supplied to reflect the correct value.
• Fumage Pty Ltd reserves the right to refuse any order and to withdraw any wines or any range of wines from sale from time to time notwithstanding that such wines may be displayed on the website for purchase.
• You acknowledge that once an order is made it cannot be cancelled without the written consent of Fumage Pty Ltd and on terms whereby you indemnify Fumage Pty Ltd for any administration and financial costs incurred by it.

FREIGHT CHARGES FOR WINE CLUB MEMBERS

• Delivery is free of charge for Wine Club Members, except for Northern Territory and remote areas, which will incur additional freight fees and handling costs to those outlined. These will be determined prior to shipping. Please call us to enquire about costs if your location falls into this category.
• In circumstances where the delivery location is not covered by our standard freight service (for example external Australian territories and extremely remote locations), additional freight fees and handling costs to those outlined above will be incurred. Please call us to enquire about costs if your location falls into this category.
• Fumage Pty Ltd reserves the right to charge any freight and handling fee on any special orders. Fumage Pty Ltd reserves the right to change freight charges.

FREIGHT CHARGES FOR NON-WINE CLUB MEMBERS

• Fumage Pty Ltd has three simple tiers to offer national flat-pricing for almost 90% of households in Australia. These prices apply to each case of 6-12 bottles.
• Sydney $10 | National $20 | Remote $30.
• ‘National’ applies to locations in main metropolitan centres. It does not include the Northern Territory.
• ‘Remote’ applies to locations outside main metropolitan centers. It includes the Northern Territory.
• Freight will be calculated at the time of invoicing.
• In circumstances where the delivery location is not covered by our standard freight service (for example external Australian territories and extremely remote locations), additional freight fees and handling costs to those outlined above will be incurred. Please call us to enquire about costs if your location falls into this category.
• Fumage Pty Ltd reserves the right to charge any freight and handling fee on any special orders. Fumage Pty Ltd reserves the right to change freight charges.

DELIVERY

• Please allow for up to 7 working days for your wine to be received after receiving confirmation of your order.
• If you have not received your wines in this timeframe, please contact us and we will trace your delivery.
• You are responsible for providing full and accurate delivery address, contact numbers and instructions. Re-delivery because of any failing in these aspects will be charged to your account.
• To ensure correct delivery – please be aware that if you are not available to receive delivery:
  • Our couriers will make contact with you to make arrangements.
• Delivery times made known to you are estimates only and Fumage Pty Ltd is not liable for any late or non-delivery.
• Please allow up to 5 working days for capital city deliveries and up to 10 working days for regional areas, although we cannot be accountable for unusual delays by Australia Post or our couriers.
• Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.
• Without limiting the operation of any other Terms and Conditions herein, Fumage Pty Ltd will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
• Fumage Pty Ltd is not liable for any loss, damage or delay occasioned to you or any other person claiming through you arising from late or non-delivery of the wine ordered.
• Contact us:
  • Fumage Pty Ltd
  • 431 Nanima Rd Springrange NSW 2618
  • Phone: 02 6230 2487
  • Email: accounts@poachers.com.au

RETURNS POLICY

• Should you receive a case of wine that appears to have been damaged in transit we will provide you a replacement, or an alternative product of equal value of your choice, or a full refund. Should you receive a product that is different to what you ordered then we will provide you a replacement (if product is available), or an alternative product of equal value of your choice, or a full refund. If you are dissatisfied with the product you received you can return them for a full refund (provided that at least 9 bottles from the case are returned to us in good condition), under the following circumstances:
  • The un-opened wine bottles are returned within 7 days of opening any of the wine cases, and upon internal testing of the product by Fumage Pty Ltd it is deemed faulty or defective.
  • We will refund your money when we receive the goods and we are satisfied that they are in original condition.
  • You will need to supply the following information, most of which will be on your Invoice upon returning the product:
    • Your Name and Contact Details
    • The Invoice Number & Invoice Date
    • Description of Product to be Returned
    • The Reason for Return
• All returns are to be delivered to:Fumage  Pty Limited, 431 Nanima Rd Springrange NSW 2618
• For enquiries contact us via accounts@poachers.com.au or 02 62302487. We will bear the reasonable cost of returning goods that are defective, do not meet the product description or were sent in error. All other returns are at your expense.
• Damaged in transit
  • In the event that you receive a product that appears to have been Damaged in Transit you should:
    • Refuse to accept delivery of the product.
    • Direct the Courier to Return Goods to Sender.
    • Notify us immediately. Please contact us via accounts @poachers.com.au or 02 6230 2487
  • If you have already accepted delivery, and then notice that the product appears to have been damaged during transit you should notify us immediately, so we can process the return as “Damaged in Transit”.